The Customer journey
Safety built in
The AHQ Ecommerce Module allows the customer to sign order documents on their own device – whether they ae at home or in the showroom.
A contactless handover also makes the system ideal for distance selling. The staff member delivering the car can have all documents completed at the point of delivery.
Not only does this improve efficiency and save time, it also adheres to the current government guidelines for preventing the spread of Covid19.
The customer selects a car and places a deposit
Consumers can register their interest on your website site using an enquiry form, and they can also place a deposit using our inbuilt payment gateway.
Best of all – there is no need for the customer to register or login.
They simply enter sufficient information for them to leave an enquiry or process the payment of a reservation fee.
The Deal
In the backend (DMS) system, dealers can view each inquiry and build a quote.
The quote facility allows you to ‘deal stack’ adding extras such as warranty, paint protection, etc.
Importantly, this process can happen with the customer on the phone or in person. A trade-in can then be included in the quotation.
If integrated with CAP they can also gain a valuation and the dealer can enter an offer price for the vehicle.
If the customer has their settlement quotation, the settlement figure for their existing car’s outstanding finance can also be included.
Consumers can also choose to quote for either HP, PCP (subject to integration with a finance technology partner), or a Cash deal.
Customer Signs an Order
Once you have all the information required, you can send the customer a PDF quote and if the customer wishes to go ahead, they can digitally sign their order.
Handover
Once the order has been created the system can optionally invoice a finance company and produce any additional paperwork that needs signing [digitally],
e.g. warranty disclaimers, distance selling disclaimers, GDPR opt-ins (or any other documents required).
At the point of handover, a signature can be collected from the customer, all paperwork can be emailed, and the trade-in vehicle taken into stock.
The entire sales process is smooth and seamless for the customer, providing a contactless experience throughout.
This is a simple, systematic process that ensures every deal has the required paperwork signed and completed, preventing common administrative oversights.
